Privacy Policy

This Privacy Policy is intended to let you know what personal information we collect, why we collect (purpose) and what we do with it (use), processing/sharing and transfer of personal information and your rights relating to such personal information shared with us.

WHAT PERSONAL INFORMATION WE COLLECT?

A. Personal Data:

Information you give us

We may collect any Personal Information shared by you on our Sites. Depending upon the Site(s) and context, this information may include the following:

Contact Information. Name, Phone Number, Address, City, State, Postal/zip code, email address.

Demographic information. Date of birth, gender, occupation, country of origin, educational details, employer details

Motogaadi will generally collect your personal information directly from you. This may be achieved through your interactions with Motagaadi including interactions via our Sites/Apps, other social media applications or internet sites, telephone, email or writing to us.

Motogaadi may also collect your personal information from a third-party source, such as our vendors, business partners, government authorities and judicial authorities.

WHY WE COLLECT THESE INFORMATION?

Unless otherwise provided in the Policy, we may use personal information collected from the Sites/Apps in various ways including:

To facilitate or fulfil the information, products or services you have requested.

To contact the User for confirming your registration on our website.

To communicate with the User to respond to his/her queries or seeking feedback or resolving disputes on the product and services.

For business, marketing and promotional purposes such as sending information about special promotions, programs, schemes, offers, new features, plans on products/services and marketing communications that we believe may be of interest to you.

For the legitimate business interest, such as prevention of money laundering, fraud detection and prevention, and enhancing safety.

To educate you about us, our products and services or to understand your interest to improvise the content and performance of our Sites/Apps.

For maintenance of high quality and standards of products and services.

To send you important information regarding the Sites/Apps, changes in terms and conditions, user agreements, and policies and/or other administrative information

For internal business operations including:

(i)Reviews and data analysis for the website (e.g., to determine the number, category of visitors to specific pages within the website).

(ii)To manage, operate, maintain and secure our Sites/Apps, network system, and other assets and to customize/personalise your experience with us, which may include displaying content based upon your preferences.

(iii)For the purposes of analysing the use of the Sites/Apps, enabling and monitoring your use of our Sites, /Apps operating our Sites/Apps, ensuring the security of our Sites/Apps, for maintaining back-ups of our databases.

(iv)To help diagnose problems with our server, and to administer our Sites/Apps.

To comply with our legal obligations or as otherwise permitted by law.

To investigate potential breaches, or to protect the rights, property or safety of Motagaadi, the Users of our Sites/Apps or others.

For any other purpose necessary or incidental to our business.

For any other purpose for which you give your consent

Shipping and Delivery Policy

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We package our products in boxes or cover.

What is the estimated delivery time?

We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing quality product.
While we are trying our best to avoid this situation, these products might delay your order.

My order has been shipped. Now how can I track it?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our warehouse.

What are the delivery charges?

Delivery charge varies with each seller.

Sellers incur relaively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Are there any hidden costs on items sold by Sellers Are?

There are NO hidden charges when you make a purchaseon Motogaadi.List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

What is the range of locations to which Motogaadi ships their products?

Motogaadi Ships Throughout India.

Does Motogaadi deliver/ship internationally?

As of now, Motogaadi doesn't deliver/ship items out of India.

Cancellation and Return Policy

Cancellation before shipment (Only valid on orders placed & delivery in India):

If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes

Via 'My Orders' section
Go to 'Your Account’ > Click on ‘My Order’ > Go to the order you want to cancel and select 'Return Order' > Select the item(s) in your order that you would like to cancel and provide the reason for cancellation and 'Confirm' > Once submitted, your item(s) will be cancelled and your refund will be processed.

Via the Help Center
Click on 'Have a Concern' > 'Write to us' > 'Submit a Request' > Provide us with your order ID details and your request to cancel your order. > Our service representative will review your query and revert in 24 hours.
Via Email or Call
Send an email to our customer support team info@motogaadi.com to cancel your order along with your order ID details. Or call us on (Monday To Saturday, 8AM to 7PM and Sunday 8AM to 2PM) +91-8438820120

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

Returns, Replacements and Refunds

How do I return an item purchased on Motogaadi?

Indian Orders:

Motogaadi offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 15 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: Follow one of the following steps:
1. Via My Orders section
  Click on 'Orders'. Go to Order and select 'Have a Concern'. Proceed with reason for return.
2. Via Help Center
  Click on 'Have a Concern'>Click on 'Submit a Request' > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference
3. Via Email
  Share an email to our Customer support team at info@motogaadi.com within 15 business days of receiving the order.
Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Returns will not be accepted under the following conditions:

Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number is tampered with.
Defective products that are not covered under Seller/Manufacturer’s warranty
Product is used or altered
If request is initiated after 15 business days of order delivery
Free product provided by brand

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 15 days of receiving the order:

Step 1: Follow one of the following steps:
1. Via My Orders section
  Click on 'Orders'. Go to Order and select 'Have a Concern'. Proceed with reason for return.
2. Via Help Center
  Click on 'Have a Concern'>Click on 'Submit a Request' > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference
3. Via Email
  Share an email to our Customer support team at info@motogaadi.com within 15 business days of receiving the order.
Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions ,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.